SHIPPING & RETURNS

SHIPPING POLICY

At KAVENI, we work with carefully selected partners to ensure that your order is delivered safely and efficiently.

SHIPPING & DELIVERY

Delivery times may vary depending on the destination, product availability, and shipping method selected at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking information whenever tracking is available.

SHIPPING COSTS

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery conditions. Any applicable offer will be clearly communicated on our website.

PROCESSING TIMES

Orders are normally processed after payment has been successfully confirmed. Processing times may vary depending on product availability and fulfillment location.

During busy periods, holidays, or promotional events, processing and delivery may take slightly longer than usual.

DELIVERY INFORMATION

Please make sure that your shipping address and contact information are correct before completing your order. KAVENI cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If your order appears to be delayed or you have any questions regarding your delivery, our customer support team will be happy to assist you.

Your order. Our care. Every step of the way.

RETURN & EXCHANGE POLICY

At KAVENI, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

RETURNS

To request a return, please contact our customer support team within the applicable return period. The product must be returned in accordance with our return instructions and, where applicable, in its original condition and packaging.

Certain products may be excluded from the right of withdrawal where permitted by applicable law. This may include sealed products that are not suitable for return for reasons of health protection or hygiene once they have been unsealed.

REFUNDS

Once your return has been received and inspected, we will process your refund in accordance with applicable consumer protection laws.

Refunds will normally be made using the original payment method. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible and provide your order details and, where appropriate, photographs of the item and packaging.

We will review the issue and work with you to find an appropriate solution in accordance with your consumer rights.

EXCHANGES

We do not guarantee direct exchanges for all products. If you would like a different product, size, or variation, you may need to return the original item and place a new order.

IMPORTANT

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country.

For any questions regarding returns or refunds, please contact our customer support team.

Your satisfaction matters to us. We are committed to making your KAVENI experience simple, transparent, and trustworthy.